Update Dec 15, 3:30 pm EST:We have switched to updating http://www.simnetcommunity.com/2016/12/simnet-status-update/ for the latest information on this issue. While students and instructors should be able to access their content as desired going forward, please check the new post for the latest information.
Update Dec 14, 12:00 noon EST: The SIMnet system is up and running. It has been functioning properly since 11:30 pm EST yesterday evening, Dec 13. We are continuing to actively monitor the system for any ongoing issues. There remains a potential for short periods of intermittent slowness today as we continue working on final resolution. We will update this blog with more information as it becomes available.
Previous Updates: 11:30 pm EST: Conditions are improving and there remains potential for intermittent issues that we are working to fully resolve. 10:30 pm EST: We continue to work around the clock to restore SIMnet to its full functionality. When we are able, we will share all of the details related to this issue. 9:30 pm EST: The SIMnet outage is not resolved. We continue to work to make SIMnet fully available. 8:30 pm EST:We have yet to resolve the SIMnet outage. We continue to work to make SIMnet fully available. 7:20 pm EST:We have not yet resolved the outage. We will continue to work through the night to make SIMnet available. 5:25 pm EST:We have not yet resolved the outage. We believe that we are close to having a solution and will continue to work through the night to make SIMnet available. 1:30 pm EST: We know this is a critical time for instructors and students to finish final exams. We are working quickly and diligently with our team and vendors to get SIMnet up and running as quickly as possible. We apologize for the delay.
Original Post: Starting at approximately 10:00 am EST Dec 13th, students may have experienced difficulty loading SIMnet. At 11:45 am EST Dec 13th, it was determined that the fastest way to return SIMnet to optimal function was to restart the system. We will update this post with further details once the outage has been fully resolved. Once services have been fully restored, a root cause analysis RCA will be completed.
We appreciate your patience and apologize for the inconvenience. Should you or your students experience any other issues, please contact our Customer Experience Group.
Customer Experience Group (CXG) Hours of Operation:
- Sun: 11am – 1am
- Mon-Thurs: 7am – 3am
- Fri: 7am – 8pm
- Sat: 9am – 7pm
(All times Central)
By Phone, you can reach us toll-free at 800-331-5094 (US Only)