Many discerning folks turn to Consumer Reports for advice about which products to buy. If you’re in the market for a new laptop or tablet, you might want to avoid the Microsoft Surface lineup of hardware. Thanks to reliability issues, Consumer Reports can no longer recommend them.
From the article:
The four laptops losing their previous recommended status are the Microsoft Surface Laptop (128GB and 256GB versions) and Microsoft Surface Book (128GB and 512GB versions). Microsoft is relatively new to the hardware business, and this is the first year CR had enough data to estimate predicted reliability for the company’s laptops.
Microsoft’s estimated breakage rate for its laptops and tablets was higher than most other brands’. The differences were statistically significant, which is why Microsoft doesn’t meet CR’s standards for recommended products. The surveys are conducted annually.